Privacy Policy and Disclaimers

Privacy Policy

We have formulated a Privacy Policy to alleviate concerns some Indian clients have about the information collected at our site. We will adhere to the terms of this Privacy Policy without exception.

Our Privacy Policy covers the following:

The personal and non-personal data we collect at the website
How we store and use that data
For what purposes may the data be shared with third parties
The options you can exercise with respect to the collection and use of your personal information
The privacy rights you enjoy under Indian laws

By utilizing the services at our website, you automatically confirm acceptance of the terms and conditions of the Privacy Policy.

Collection of Non-Personal Information

Visitors that just browse our site do not leave any data that will identify you personally.

However, our system automatically records certain information that includes:

IP address
Operating system
Browser
Keywords used in the searchn
Pages visited at our site
Date and time of visits

We need this information for traffic analysis at our website, the objective of which is to create a user-friendly navigation and to give visitors the best browsing experience. We assure you that we treat this information with the same confidentiality as the personal information.

Collection of Personal Information

Most of our clients use the website for more than just browsing. They ask for email alerts, subscribe to newsletters, post their comments and contact customer support.

To use such services, you have to create an account and may have to provide information like:

Name
Residential address
Email ID
Phone number

How We Secure Your Personal Information

We employ the latest technology and the strictest protocols to ensure that your information on our servers is not misused.

The important steps taken are explained below:

Encryption: All sensitive personal information, including credit card and bank account details, are encrypted using the latest technology. You can verify this by checking the bottom of the web browser for a closed lock icon or "https" in the URL.
EFirewalls: The servers are protected from unauthorized third party access using the state-of-the-art firewall technology.
EPassword Protection: All files stored on our servers are protected using strong passwords. These passwords are made available only to our senior personnel and that too only on a need-to-know basis. All access is logged so that it can be verified during audits.

How We Use Your Information

You have reposed trust in us by providing access to your information, both personal and non-personal. We value this trust and consider it our responsibility to protect the privacy of your information. The overall objective is to produce a website that is more useful and friendlier.

Some of the specific ways we use your information are listed below:

Tracking which sections of our website are visited most often and which are visited least often enables us to devise content that would interest a majority of our Indian clients.
Your phone number can be used to send updates via SMS, only if you have specifically asked for this service.
Your email address can be used to send special interest articles, again only if you have subscribed to this service.
Your account and email address can be used to correspond with you on issues raised by you, which may include specific information requested by you or updating you on a complaint or suggestion.
Should any of our services require you to make a payment, then your personal information, including banking or credit card information, would be used for this purpose.

Sharing Your Information with Third Parties

Only we have access to the information that our Indian customers voluntarily give us through the various mechanisms described earlier. We use the information primarily in-house for the purposes stated. We do not sell or rent this information to any third party.

However, we may from time to time engage the services of professionals to guide us in improving our product so that you can get more from the website. This may require us to share the personal information available with us with third parties that are experts in their field and operate in a professional manner. In this case, we follow a procedure that is in compliance with Indian laws and has been vetted by legal experts.

The salient features are highlighted below:

Consent

We will not share your personal information in the manner described above unless you have provided clear consent to the same. We inform you that you have the right not to give your consent and also to withdraw the consent any time after giving it. However, if your consent is not on our records then you may be prevented partial or full use of our website.

Counter Guarantee

When we share your information with third parties in the prescribed manner, we include in our contract with them an undertaking that they will honour and preserve the privacy of your personal information in exactly the same manner as we do.

Sharing Information with Government Agencies

We operate under the Laws of India and are required to furnish on demand information to Government agencies or their nominees. By law, this includes your personal information stored on our servers. Your consent is deemed given for this when you use any part of our website.

How You Can Manage Your Information

We retain all the personal information provided by you for a maximum of five years after which it is automatically deleted.

While the information is on our servers, you can log in to your account and carry out the following:

Access your personal information
Change or correct or update any information
Give or withdraw your consent to use your information as per the privacy policy
Ask us to delete your personal information

If you have any suggestions or concerns about the way we handle personal information please do not hesitate to contact us.